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COE Senior Team Leader - Outreach Innovation (Clark), Mabalacat

CategoryCommunity Operations
About the Role:

As a Senior Team Lead in the Center of Excellence (COE), you will be responsible for the:

• Overall management of a small line of business/ subunit of an LOB/ shift, comprising of 4-6 Team Leads and/or 60-80 Community Operations Specialists
• Development and mentor of leaders in your sub unit
• Partner management for the line of business you will support

About the Team:

Outreach Innovation (OI)

Mission statement:

We grow, retain, and engage drivers by innovating, experimenting, and scaling proactive outreach that supports the Driver team's business priorities. The OI team partners closely with CommOps to handle specialized, sales/support agents with operations based out of the Manila/Clark/Vizag COEs

What is Proactive Outreach:

Proactive outreach provides a one-on-one personalized concierge experience where drivers and couriers are matched with an agent at various points in their driver/courier lifecycle (e.g. onboarding, early lifecycle, pre-churn)

• The first program, \"Project Jeanine\

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